A mid-size dental practice was relying on front desk staff to handle appointment requests — creating bottlenecks, missed new-patient inquiries, and a 2-day average response time. RoundOne changed that to 30 seconds.
Austin Family Dental had a strong referral base but was struggling to convert new-patient inquiries arriving outside of appointment hours or during busy periods. The front desk team was excellent — but they couldn't be everywhere at once.
The practice manager estimated that 20–30% of new patient inquiries were never converted because the response time was too slow. Competing practices in the area had online booking, and the expectation of instant response was set by consumer tech. Their phone-first process felt dated to new patients — particularly younger demographics.
RoundOne deployed a dental-specific AI chatbot on the Austin Family Dental website. It handles service inquiries, insurance questions, appointment availability, and lead capture — routing emergency cases to same-day scheduling and routine requests to standard availability.
The AI knows services, pricing ranges, and insurance accepted — deflecting the most common front-desk questions automatically.
Service type, insurance, and urgency collected upfront. Patients arrive pre-qualified with their needs already documented.
Tooth pain and emergency requests are flagged and offered same-day slots — matching the urgency with immediate scheduling.
Patients select appointment times from available slots within the chat. Confirmation sent by email with all relevant details.
Within 30 days of launch, Austin Family Dental had demonstrably shifted how new patients entered their practice — with measurable impact on both revenue and staff workload.
We'll build a custom AI chatbot for your dental business and show you live results before you pay a cent.
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