A 12-person heating and cooling company in Austin was losing jobs to competitors who answered faster. After installing RoundOne's AI chatbot, they're capturing leads at 2 AM and booking same-day emergency calls automatically.
Mike's HVAC was a well-reviewed business with a loyal customer base — but they were bleeding leads every weekend and evening. When an AC breaks in Texas summer heat, customers call whoever answers first.
The owner estimated he was losing 15–20 jobs per week to competitors — not because of price or quality, but simply because someone else answered the phone first. With a small team stretched across service calls, hiring a full-time dispatcher wasn't financially viable.
RoundOne deployed a custom AI chatbot directly on Mike's HVAC website. It handles the full qualification flow: service type → urgency → zip code → contact info → appointment slot. Emergency calls get same-day slots automatically.
The chatbot is live at 2 AM on a Sunday. Every visitor gets an instant response — no missed opportunities.
The AI identifies emergency vs. routine requests and routes accordingly — same-day slots for urgent cases, scheduled slots otherwise.
Service type, zip code, and urgency are collected conversationally. Dispatchers get pre-qualified leads, not raw inquiries.
Customers pick a time slot without calling. Confirmation emails are sent automatically with all appointment details.
After 60 days with RoundOne, Mike's HVAC saw measurable improvements across every conversion metric — without adding staff.
We'll build a custom AI chatbot for your hvac business and show you live results before you pay a cent.
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